Support and FAQ

Must I get your trained installer to fix my Livoltek all-in-one ESS, inverter, or battery for the warranty to be valid or I can get my own qualified technician?

To ensure quality control and assurance, we require that installation be done by a trained and licensed technician from Hexing/Livoltek.
What is the warranty procedure of the all-in-one system?

See the warranty card for details.
Are Livoltek Inverters compatible with other LFP batteries?

They are compatible with Livoltek batteries and other batteries which use Pylon protocol.
What is the maximum capability to power inductive and resistive loads (kVA)?

Inductive load 2-3KW | Resistive load 5KW.
How does the Livoltek All-in-One Energy Storage System respond to low voltage, high voltage, overload?

In the event of a surge in voltage or low voltage fault, the system will enter the fault countdown for 1 minute, and if it is triggered 5 times in a row, it will lock for 30 minutes.
It will be protected immediately when overload occurs and will recover after the fault is resolved.
Is the Livoltek All-in-One Energy Storage System compatible with 3rd party Energy Management System?

The hardware interface is compatible with the 485 interfaces of the WIFI dongle.
The software uses the standard MODBUS protocol, which can be adapted to customers through an open protocol.
Joint debugging is required.

What is covered in the energy meter product warranty?

See warranty card for specific details.
Where can one find Hexing meters?

Visit our offices and our B2B clients.
Why should one consider Hexing Pre-paid meters?

a) Hexing has been serving the Kenyan marketing since 2006 and has track record of reliability.
b) Local assembly facility with expert technical team guaranteeing speedy delivery and high quality.
c) Regional office in Kenya allows for responsive aftersales services.
How long has Hexing been in Kenya?

Nearly 2 decades. The first energy meter order to Kenya Power was fulfilled in 2006.
Does Hexing offer sub-metering solutions to general market such as private developers?

No. However, we make our meters available through B2B clients.

What product certification does the Z-link Smart water meter have?

STS 2.0, INMETRO, NSF, MID.
Are the Z-link Smart water meter fitted with non-return valves?

Yes, to prevent reverse flow of water.
How can Hexing prevent water meter theft in the region?

Z-link meters are GIS enabled capture geographical data on where the precise location of the meters.
How do the meters deal with silting?

Z-link Smart water meter have an optional feature of a filter to capture silt.
Other than the optical port, how many other communications technologies can be added into the meters without reducing the 10year service life?

NB-IoT, LoRa, LoRaWAN, 4G, 3G, 2G.
Which regions have you installed the Z-link Smart water meter?

Asia, South Africa, West Africa, East Africa.
What are the benefits of getting a Z-link Smart water meter over the mechanical water meter?

a) High accuracy with long service life.
b) Water tamper alerts(theft, leakage, meter malfunction, meter tamper, low battery voltage).
c) Easy installation in any direction(U0D0).
d) Outstanding Performance(R400).
e) Switchable pre-paid/postpaid function in the same meter.
How does the Z-link Smart water meter work?

The Z-link smart meter utilizes wireless communication technology to accurately measure water flow, consumption, and pressure. This assists to bill tenants remotely, assist in leakage detection and plays a role in water conservation initiatives.